Quality, certification and accreditation

The Quality Department is independent from the rest of the company’s operating units, it reports directly to the General Management who are responsible for the control, implementation and improvement of the integrated management system.

Reference materials

Scharlab offers a wide range of reference materials produced in an ISO 17034 and ISO 17025 accredited laboratory. These products include, but are not limited to:

• AA and ICP standards
• Pesticide standards
• Organic standards for chromatography
• Ion chromatography standards
• MiStraCon^® reference strains
• Custom standards
• For more information, consult our Sales Department.

Products analysed according to ISO 17025

Scharlab offers products for which some, or all of their analyses are performed according to ISO 17025 (e.g. ready-to-use solid culture media, calibrated glassware, calibrated weights, calibrated thermometers or thermo-hygrometers, etc.). For more information, consult our Sales Department.

Specifications

All our products, whether manufactured at our production plants or distributed by Scharlab, have written specifications available in our catalogues and technical documentation.

Scharlau brand product technical data sheets (TDS) include the most significant product information and the latest version can be downloaded from our website here or by contacting the customer service department.

Batch documentation

Each batch marketed under the Scharlau brand has a Certificate of Analysis (CoA) with the batch data, the expiry date and any other essential information for batch use or storage, if necessary.

Certificates of analysis for Scharlau brand products can be downloaded from our website here or can be obtained by contacting the Customer Service Department. In some cases, the certificate is supplied with the product. In the case of other brands distributed by Scharlab, please contact the Customer Service Department directly.

Documentation for expired batches is not available.

Custom products

Scharlab offers the possibility of producing customised products according to our customer’s specifications (for example, a product with the customer’s own specifications). Custom products have another added value; no changes are made to specifications unless expressly requested by the customer.

Do not hesitate in contacting our Sales Department to request a customised product that is not in our commercial catalogue.

Expiry dates

All Scharlau brand products are assigned a visible expiry date on labels and certificates of analysis, based on experimental or historical data.

The expiry date means the time that a product meets the guaranteed specifications, as long as the storage and handling conditions are correct. Scharlab does not recommend using its products beyond this date.

Once the containers are opened, in general, the product keeps its characteristics as long as the storage and handling conditions are those applied to the closed products. In the certificate of analysis for those products that require specific storage or handling conditions, you will find the necessary instructions under the heading “Storage and use”. In cases of unstable products, specific certificates are issued with instructions.

Scharlab does not apply retest dates on its products.

Audits

Scharlab allows its facilities to be audited if requested in advance. Please contact our Sales Department.

Scharlab reserves the right to postpone, cancel or modify a previously scheduled audit.

Customer complaints

Scharlab manages its customers’ complaints in accordance with the procedures documented in its integrated management system. All complaints are investigated and are answered with an official response, including, where necessary, the corrective action taken.

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Notification of changes, quality agreements and special documents

Please see our Documentation Policy, which you will find at the top of this page. If you have any other type of enquiry, please contact either our Sales or Customer Service Department, who will direct your enquiry to the appropriate person.