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Terms and Conditions of Use

The Website www.scharlab.com (hereinafter the "Website" or the "Platform") is a Web Page owned by Scharlab S.L (hereinafter "The Company" or "Scharlab"), a Company duly incorporated and existing under the Laws of Spain , with registered office at Calle Gato Pérez, 33. Polígono Industrial Mas d’en Cisa, 08181 Sentmenat, Barcelona (Spain) with company number B-63048540 and the following registration data with the Commercial Registry of Barcelona: Volume 35.261, folio 29, and sheet number B-262703 inscripción 1ª.

With the registration and use of the services of our Platform the User expressly acknowledges and agrees to be bound by the Terms and Conditions of Use as well as by our Privacy Policy. In addition, the User agrees that the services and content offered through the Platform do not infringe nor shall be used to infringe the legislation and/or regulations in force. The Terms and Conditions of Use of the Platform may be amended by the Company without any specific notice to the User. In this regard it is important that the User verifies the Terms and Conditions regularly.

1. Privacy Policy

To process online purchases of the products offered on the Website you should properly complete the form provided for this purpose. In addition, if you are interested in receiving information regarding products and services of Scharlab, you must provide your email address in the outfield "Newsletter". The information you provide in the above form will be processed by Scharlab in strictly compliance with the Platform’s Privacy Policy

2. Terms of Use of the Website

The access to our Website and the use of the online shopping service attributes you the status of "User". Therefore, as User, you are committed to make use of the services offered by Scharlab in accordance with the provisions of the applicable Law and Regulations, the present Terms of Use, as well as the according to general accepted moral standards and good practice.

As User, you agree not to make any false or fraudulent orders using untrue or inaccurate data. If Scharlab detects that any User processes false or fraudulent orders, you acknowledge and agree that Scharlab will be entitled, at its sole discretion, to cancel the order and to inform the relevant authorities about the illegal order placement.

By providing your personal information to place a purchase order, you extend your consent to the processing of your data by Scharlab, including the possibility to contact you, if necessary for the correct management of your purchase order. For more information, please consult our Privacy Policy

2.1 Passwords

Passwords created by or granted to the User to enable access to our Platform services are the sole responsibility of the User and must be kept in strict and absolute confidentiality assuming, therefore, any damages and consequences of any kind arising from any disclosure or non-authorized use of User’s access credentials. In any case, the User agrees to notify Scharlab immediately of any unauthorized use of your access information, including any possible access by unauthorized third parties thereto.

2.2 Intellectual Property

The User acknowledge and agree that Scharlab is the rightful owner of all right, title and interest in and associated with the Platform, its contents, and software including any modifications, updates and new versions as well as any trademark, trade name, domain name (), know how, copyright and any other industrial and intellectual property rights inherent to the Platform and its related technology.

Any use of all the contents of the Website as well as any copy, reproduction, transmission, transformation, permanently downloading or distribution by any means without the explicit permission of Scharlab or, where applicable, of any third party licensor/owner thereof is prohibited.

3. Online Purchasing

3.1 Online purchasing process

The steps to place an online order are the following:

  • 1.- The User has to access the section "Buy in Scharlab" indicated on the Website homepage
  • 2.- Access to the section "Shop Online"
  • 3.- To place your order you must first identify the product of interest. To that effect the User should enter in any of the search fields enabled, the search variables which are classified by: reference, description, CAS, manufacturer party or by cross-reference.
  • 4.- After introducing the variable search a list of matching products will be displayed. The features and price of the products will be also shown for your reference.
  • 5.- Once you have identified the product of interest, you must click on the basket icon located at the bottom and the selected product will be automatically added to the basket. You may access to the selected products in the "My Order" section.
  • 6.- In order to check-out you must click on "See My Order" and then in the section "Place My Order"
  • 7.- Once there, the User will be redirected to a form that must be completed with specific personal data in order to formalize the online order. The specific information required to provide is: Client reference, full name, address, postal code, city, state, country and email address. If you do not provide all required information in the order form, Scharlab won’t be able to process your order and the transaction cannot be completed.
  • 8.- Once the online order is placed, Scharlab will be send a receipt to the email address provided in the order registration form.
  • 9.- Please note that all orders are subject to our prior agreement. The contract between the User and Scharlab shall be formalized only when Scharlab send the User the corresponding Confirmation of Purchase and Shipping.

4. Product Availability

All products offered on the Website are subject to availability at the time of the order placement by the subject. In case there are not products in stock, Scharlab reserve the right to provide you with information about other products with similar characteristics and with equal or higher prices. If the user is not interested in other alternative products, Scharlab will proceed with the reimbursement of the amount effectively paid by the User.

Scharlab reserves the right to withdraw any of the products offered through the Website without prior notice and without incurring in any liability to the User or to any third party.

5. Price

The prices of the products displayed on the Website are only valid for the Spanish territory. Prices indicated in the Website are list prices and VAT excluded.

Upon introducing the order in the system, Scharlab will make effective the applicable prices and discounts. Shipping costs are always shown separately and they can be obtained before User’s check out. If the total amount of the order excluding VAT does not exceed EUR150, a charge of EUR16 for concept of delivery will apply. Calculation of shipping costs is made on a generic basis plus the inclusion of each item. Products will remain the property of the provider until full payment of the price makes effective. Please note that prices may be subject to change at any time, but such changes won’t affect orders with Purchase and Delivery Confirmation.

6. Payment

The payment of your purchase is made by bank transfer at the following account ES65 2100 8607 4302 0000 2900 or by credit card of PayPal. Credit cards currently accepted are: Visa, MasterCard and 4B. The amount of purchases will be charged to the customer’s account upon receipt of confirmation or authorization from the Bank Entity, In case of PayPal or Bank rejects the payment, the order will be cancelled automatically.

7. Delivery

Items will be sent to the shipping address indicated by the User during the online purchase registration. Scharlab will process shipments in mainland Spain and the Balearic Islands.

8. Time of Delivery

The approximate time of delivery will be indicated during the course of the purchasing process, with a maximum of 30 (thirty) calendar days from the date of the processing of the order. In the case of term expiration without receiving the product, the User may cancel the order. If delay is caused by force majeure, while the product is under logistics, Scharlab will inform the client of the situation so that if the client decides to cancel the order, the client shall assume the costs arising from such cancellation. Delivery times are related to the periods of preparation and shipment of the products and also are calculated based on the estimated receipt of the merchandise in Scharlab’s stores. Delivery times may vary depending on the destination. Each delivery is considered completed from the moment in which the carrier company makes the product available to the customer or to the authorized person and makes the delivery valid by its registration through the control system used by the carrier company.

9. Undelivered products

If by fault or negligence of the User the order cannot be delivered, the User will have a maximum period of 30 (thirty) days from the date of notification to pick up the products at Scharlab’s warehouse. If the period of 30 days is lapsed and products are not pick them up, Scharlab will proceed to the cancellation of the Contract and the client will be obliged to pay the incurred transportation costs. Scharlab will reimburse the price effectively paid by the User in a maximum of 30 (thirty) days from the date of the Contract cancellation.

10. Precautions at the time of delivery

The User, as client and recipient of the products is obliged to check shipments upon arrival, to express observations and submit all claims as appropriate. User may even reject the order if detects the packaging has been opened or shows clear signs of deterioration. These comments or complaints should be reported immediately to Scharlab and to the carrier company.

11. Return Policy

To return the products of your order you must access to the section "Return Policy", inside the section "Services" of our Website. The next step is to click on the "New Return" button located on the left margin. Then, the User must fill in the form the requested information in order to exercise the right of withdrawal in order to make effective the product returning. All returns will be managed and processed by our "Incidents Department" in which an officer will respond you by issuing a "return number". Please note that our sales personnel is not authorized to collect or transport products, so they cannot accept shipments in return, particularly chemicals products by ADR.

12. Chemicals products by Scharlab.

Scharlab accept any return provided they are requested within 14 (fourteen) working days from the date of purchase and implied chemical products made by Scharlab usually in stock. Products must be in the original packaging and seals must be properly sealed. If return is not carried out due to a defect in terms of quality or service, Scharlab reserves the right to pay the 80% (eighty percent)of the value.

13. Other products

All other items purchased to Scharlab are susceptible to be returned no later than 14 (fourteen) business days following the date of purchase. The item must be in perfect condition and it must retain the original packaging. If any error affecting the products is caused by Scharlab, then Scharlab will pick up the merchandise no later than 8 (eight) days from the notification received by the client. Scharlab will process at its own cost the replacing of the products. If error is produced by the client and the return is accepted, Scharlab shall pay the 80% (eighty percent) of the invoice value. (There are providers applying sanctions where appropriate, Scharlab shall inform in each case and the amount of the credit will be reflected).

14. Transportation

In case any error affecting the products is caused by Scharlab, costs of return transportation will be covered by Scharlab. In any case the products must be in perfect condition and in their original packaging.

If error affecting the product is not caused by Scharlab, the client will be responsible of costs of transportation to return products to Scharlab’s warehouse, otherwise client will be charged EUR16 for concept of transportation and management costs. In all cases, the products must be suitable packaged (* within the national territory).

With respect to Returns of Dangerous Goods (MMPP) with no error attributable to Scharlab, the client shall comply with any legal requirements including documents required by the transportation Law in force.

To represented Scharlab request the return to supplier, but if it does not accept, if customer error cannot admit it. If accepted, the goods shall remain in the warehouse until it is assigned the return number, since then have 7 days to arrive at our warehouse.

In the case of third party providers represented by Scharlab, Scharlab will process the product return directly to the concerned provider. If provider does not accept or authorize the product return by reason of errors caused by the client, the returning of product shall not be admitted.

15. Disclaimers

15.1 Disclaimer applicable to the use of the Website

Scharlab agrees to undertake all necessary efforts to ensure the availability and continuity of the Website and the content and services on it work properly at all times. Scharlab makes no warranty as to the suitability and content of the Website or any related services to satisfy the specific needs of the user. In any case, Scharlab will act diligently according to accepted industry uses to avoid the presence of viruses or other harmful elements on the Website that may cause alterations in the user's computer system, electronic documents or in their files, but in any case Scharlab cannot guarantee the absence of such elements and therefore it will not be liable for damages that may result thereof. Scharlab do not guarantee any technical availability, quality, accuracy or reliability of the content and services available on sites owned or operated by third parties to which the user may access through linking devices ("links") from the Website. Furthermore, Scharlab does not control or guarantee the absence of viruses or other harmful elements in the contents or services offered or provided by third parties through the Website, and therefore Scharlab cannot assumes responsibility for them.

16. Disclaimer applicable to online shopping

Our liability in connection with any product purchased through our Website www.scharlab.com is strictly limited to the purchase price of the product. Scharlab is not liable for any failure or delay in performance of the obligations related to the order delivery caused by events beyond our reasonable control defined as "Force Majeure". Scharlab is not responsible for the references of the products listed on the Website. These references have been reflected on the Website according to the official information provided by the appointed suppliers.

The user will be responsible for:

  • All acts that are contrary to the Terms and Conditions herein, to the generally accepted good practices and public order as well as of any act contrary to the indications placed in the Website about the operation and use of the product.
  • Once the user receives the order / product will be entirely responsible for the use made thereof. Scharlab is not responsible for any damage that might result from the use or misuse of the product by the client or third parties who have had access to product.
  • The accuracy and validity of the personal data provided through any of the forms available in the Website.
  • Damages caused by any third party to the User in case of any disclosure of personal data or credentials, for reasons attributable or not to the User.

Claims for damage to products due to transportation must be notified to Scharlab within 24 hours of the products reception. Scharlab will agree with the client the next steps to rectify the problem.

17. Governing Law and Jurisdiction.

Interpretation and application of these Terms and Conditions of Use shall be governed by the Spanish Law. For the resolution of any dispute that may arise regarding the content and enforcement of the Terms and Conditions provided herein, the parties submit to the jurisdiction of the Courts of Barcelona.